Customer Service

Orders & Shipping

We currently ship products within the US only.

You should receive your order in four to seven business days from the date your order was placed (2-3 days for express mail).

Shipping to Alaska, Hawaii or APO/FPO address could take considerably longer.

Order packages can be sent to the same address as your billing address or to another address. Shipping addresses can be selected on the "shipping address" page during checkout. If you've registered with us, you can select an address from your account. Just sign in to your account before proceeding to checkout.

All orders are gift wrapped, using environmentally friendly materials, and include a blank complimentary (Especially for you...) greeting card.

Returns

Giboh will be glad to exchange or credit your returned unused, undamaged merchandise within 30 days of receipt.
Please contact us at (732) 252-9788 and please have your Order ID ready.

Sale items are FINAL.

All returns are to be accompanied by return label and have reason code appropriately noted.

All returns must be authorized and be accompanied by reason, return authorization number or code.

Please note. Returned items not accompanied by approved authorization will not be accepted, nor credited, and will be returned to sender. Refunds minus shipping fees will be made via the same payment method of purchase.

Merchandise without a receipt will be adjusted to current selling price on date of return.

Order Cancellation

In the event of an order cancellation, prior to shipment, Giboh Inc. will credit the customer account accordingly in the same method of payment received, minus order handling fees. All cancellations that result in a charge-back will incur a $19 cancellation handling fee.

No order cancellation after product is shipped will be accepted. These will be handled as product return, therefore, please refer to our return policy for process.

Privacy Policy

At Giboh Inc. we are committed to protecting your privacy

Personal Information

We do not collect personal information about you without your permission. Our website does allow you to submit information as a customer of ours to enhance your shopping experience and for future visits to our online store. When you send us correspondence via the contact, we receive your name and e-mail address. This information is collected so that we may respond to your inquiries.

We will not disclose your personal information to any individual who is not an employee or agent of Giboh. We may use your personal information to contact you as needed for business purposes, including but not limited to, soliciting feedback on our Web site and our service, providing customer support, announcing new services, and general information. If you prefer not to receive any emails, newsletter or general correspondence from us, please feel free to inform us.

Cookies

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Like many websites, Giboh.com uses "cookies" to allow users to log into the site, and to store users' session IDs as well as to track user website activity.

Newsletters and Product Notification

Giboh may periodically send newsletters and new product updates and notifications. Visitors to our Web site may choose to receive these e-mails. Users receiving these e-mails can opt out in order to prevent receiving future e-mails of this nature. This option is provided at the bottom of every e-mail. We respect your right to decline and have made the process of opting out as easy as possible. Opting out of the newsletters does not remove you from our contact database and you may still receive invoices or emergency site notifications via e-mail.

Changes to this Policy

Any future privacy policy changes will be posted on this page to keep you aware of the information we collect, how we use it, and under what circumstances we disclose it. Comments/Concerns If you have questions or comments about our privacy policy, please feel free to contact us by e-mail: